TERMS AND CONDITIONS

 

ONLINE BOOKING - DIRECT WITH OWNER

 

You will require a credit card to make an online booking on our website • Your card will be debited for 50% of the total stay upon completion of your online booking • You will be charged the remaining 50% when you check-in • All online bookings include taxes in the total price displayed.

 

 

CANCELATION POLICY | LOW SEASON

 

If cancelled or modified up to 24 hours in advance of check-in 10% of the total price of the reservation will be retained from your deposit. • If cancelled or modified within 24 hours of check-in or you do not show up, the total price of the reservation will be charged.

(Low Season = 1st October to 30th May)

 

 

CANCELATION POLICY | HIGH SEASON 

 

If cancelled or modified up to 30 days before check-in 10% of the total price of the reservation will be charged • If cancelled or modified within 30 days of check-in or you do not show up, the total price of the reservation will be charged.

(High Season = 1st June to 30st September)

 

 

CANCELATION POLICY | NON-REFUNDABLE LOWEST RATE

 

If cancelled, modified or you do not show up the total price of the reservation will be retained and no refund awarded.

 


GROUP BOOKINGS | THREE ROOMS OR MORE

 

For bookings of three rooms or more you will be charged a 50% deposit in order to confirm your reservation, then the remaining 50% will be charged 30 days in advance of check-in. 

 

 

CANCELATION POLICY | GROUP BOOKINGS

 

Both the 50% deposit and the 50% balance payment are non-refundable.

 

 

CREDIT CARD PREAUTHORISATION

 

When you check in you will be asked to provide a credit card for preauthorisation of €100 per adult guest per day in order to cover additional charges which may arise during your stay such as restaurant bills or airport transfers.  

 

 

STANDARD OCCUPANCY

 

The “per night” price is the same for single and double occupancy.  Additional small children will carry a surcharge of €50.00 per night to cover laundry and breakfast costs.  Please inform us in advance if you intend to bring your children with you as not all rooms comfortably accommodate a cot or z bed.  

 

 

MALAGA SUITE OCCUPANCY

 

The Malaga Master Suite has a maximum capacity of four people in two double beds.

The “per night” price is the same for single and double occupancy. Additional guests over and above 2 will be charged as follows:

 

  • 1 X extra adult guests = €100.00 per night

  • 2 X adult guests = €200.00 per night

  • 1 X child guest = €100.00 per night

  • 2 X child guests = €135.00 per night

 

 

BREAKFAST

 

A la carte breakfast is included in the price of all rooms to an approximate value of €30.00 per person per day.  Items consumed over and above this amount will be charged on top at standard restaurant prices.  Alcoholic beverages will not be counted as part of the €30.00 breakfast allowance.  

 

 

SMOKING

 

All interior areas of The Residence and adjoining Beach House restaurant are non-smoking. We ask all smokers to keep patio doors closed when smoking on guest room terraces.  Failure to comply could result in additional cleaning charges.

 

 

PETS

 

We are animal lovers but unfortunately no pets are permitted within The Residence quarters.

 

 

FOOD & BEVERAGE

 

You are not permitted to bring your own food and beverage on to the premises from outside, nor order and receive takeaways.  This also applies to group bookings where the use of the communal kitchenette is restricted to tea and coffee making facilities outside of restaurant service hours.

 

 

COMMUNAL KITCHEN

 

Outside of restaurant service hours (approx. 9am to 23:00) guests will be free to use the tea and coffee facilities located in The Residence communal kitchen.

 

 

THE BEACH HOUSE RESTAURANT   

 

The Residence guest rooms and Beach House restaurant are located within the same building.  The restaurant features live music events throughout the year sometimes until 23:00.

 

 

NIGHT WATCHMAN

 

Outside of restaurant service hours (approx. 9am to 23:00) there will be night watchman on site should guests require assistance with anything.

 

 

ROOM SERVICE

 

We serve all room service items to the table and chairs located on the external terrace of each guest room.  We do not permit hot meals to be consumed inside guest rooms. For this reason, we do not offer room service on windy or rainy days.

 

 

 

 

© The Residence 

by The Beach House Marbella

Proudly created by Culinary Marketing

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